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ABOUT
Hi, I’m Kristine Miley — a builder, operator, and customer experience leader with 15+ years of turning early-stage chaos into scalable, sustainable growth.
I specialize in architecting systems that blend operational excellence with human-centered design. Whether scaling communities from hundreds to tens of thousands, launching revenue-generating programs from zero, or eliminating $500K+ in operational waste, I bring clarity, speed, and structure to every environment I step into.
My background spans CX, product, operations, and community — but my throughline is building processes that unlock performance and people. I’ve led cross-functional programs across 8- and 9-figure orgs, rolled out tech like Discord, Delphi AI, and Salesforce, and created automation frameworks that save thousands of hours while keeping teams aligned and empowered.
I lead with empathy, data, and an operator’s mindset — always connecting strategy to execution. My work is rooted in strong values, cross-functional collaboration, and a bias toward action.
Outside of work, I serve as Co-Chair of Mayo Clinic’s Patient Advisory Council and support women’s leadership through the Junior League of Phoenix. I care deeply about building systems — and communities — that make people feel seen, supported, and successful.
If you're scaling fast and need a grounded leader who can build with both heart and precision, I’d love to connect.
SKILLS & EXPERTISE
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Driving alignment across CX, Product, Ops, and Marketing to turn strategy into fast, measurable results
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Building scalable systems and automation frameworks that fuel growth, reduce manual work, and unlock agility
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Leading with empathy and clarity to build high-performing, empowered, and values-aligned teams
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Designing lifecycle-driven CX strategies powered by real-time feedback, data insights, and community voice
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Managing global vendor networks to de-risk supply chain operations and ensure fulfillment excellence
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Rolling out innovation programs that reduce overhead, increase velocity, and inspire cross-functional creativity
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Bridging long-term vision with tactical execution—connecting business goals to day-to-day workflows
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Coaching and developing emerging leaders through intentional mentorship, feedback, and growth frameworks
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Operationalizing customer-centric cultures that prioritize experience, trust, and loyalty at every touchpoint
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Advancing mission-driven impact through volunteer leadership and continuous improvement work in healthcare and community spaces
KEY ACHIEVEMENTS
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Scaled community platforms from hundreds to 25,000+ members by leading the rollout of Discord and Delphi AI, transforming digital engagement and self-service support.
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Improved retention and engagement by retooling underperforming creative finance programs—applying member insights to refine structure, content, and delivery.
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Built automation systems that saved 20+ hours/week and enhanced visibility across CX, fulfillment, and product teams—removing friction and accelerating execution.
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Spearheaded a crowdsourced innovation pipeline that produced 100+ product and content ideas, reducing creative lift and boosting community-led engagement.
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Led global vendor strategy across China and Turkey, implementing risk controls and cost-saving protocols to ensure supply chain resilience.
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Designed scalable systems and workflows to support growth across CX, product, and community—enabling agility in high-growth, high-change environments.
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Mentored cross-functional team members across CX, Sales, and Supply Chain, creating pathways for growth and deepening cross-team collaboration.
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Actively contribute to mission-driven impact as Co-Chair of Mayo Clinic’s Patient Advisory Council and leadership volunteer with Junior League of Phoenix.