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ABOUT
Hi, I’m Kristine Miley—a strategic operations leader, passionate problem solver, and purpose-driven professional.
With over a decade of experience across customer experience, supply chain, and cross-functional program management, I specialize in building scalable systems that streamline operations, empower teams, and fuel business growth. From launching multimillion-dollar sales initiatives to optimizing fulfillment for global retail partners, I bring clarity, collaboration, and calm to complex challenges.
I’ve led programs and built tools that save hundreds of hours, drive efficiency across departments, and support sustainable, people-centered growth. My strengths lie in process improvement, stakeholder alignment, and team development—making sure everyone has the tools, systems, and support to succeed.
But beyond the metrics and milestones, I’m someone who believes in giving back. I serve as Co-Chair of the Mayo Clinic’s Patient Advisory Council, where I help lead continuous improvement projects to enhance the patient experience. I’m also a proud member of the Junior League of Phoenix, where I support women through community engagement and training initiatives.
Whether I’m refining operational strategy or helping build a more connected, compassionate community, I lead with intention, integrity, and impact.
SKILLS & EXPERTISE
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Driving cross-functional collaboration across CX, Supply Chain, Marketing, and Product
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Building scalable operational systems that support rapid growth and long-term efficiency
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Leading with empathy and developing high-performing, engaged teams
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Streamlining workflows through automation and data-informed decision making
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Managing global vendor partnerships and mitigating production risk
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Elevating customer experience through strategic tools and dynamic service design
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Executing innovation programs that unlock creativity and reduce overhead
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Aligning strategy and execution to deliver measurable business impact
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Coaching, mentoring, and championing professional development at all levels
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Advocating for community and patient-centered progress through volunteer leadership
WORK EXPERIENCE
Director of Operations
Nominal – Phoenix, AZ | Jun 2024 – Present
Leading operational strategy and execution across Customer Experience, Supply Chain, Marketing, and Product for an 8-figure revenue business. Designed innovation pipelines, automated internal tools, and built a professional development culture that empowered team growth and improved efficiency. Oversaw vendor partnerships across China and Turkey, implemented risk mitigation protocols, and drove cost-saving initiatives through strategic 3PL adjustments.
Program Manager
Serta Simmons Bedding – Phoenix, AZ | Jun 2022 – Jun 2024
Directed cross-functional collaboration across departments to launch new sales programs, improve fulfillment strategies, and scale inventory operations. Expanded Amazon product catalog from 6 to 48 SKUs, implemented automation systems that saved over $500K in penalties, and redefined Black Friday fulfillment strategy to exceed SLA targets. Mentored team members across multiple business units and championed the Women of SSB initiative.
Supply Chain & Vendor Operations Manager
Tuft & Needle – Phoenix, AZ | May 2021 – Jun 2022
Managed global supply chain operations, vendor relationships, and retail logistics. Improved manufacturer fulfillment capacity, reduced shipment errors, and scaled operations to support rapid product line growth. Partnered with Merchandising and Product teams for seamless product launches and inventory planning.
Supply Chain Analyst
Tuft & Needle – Phoenix, AZ | Nov 2018 – May 2021
Leveraged tools like Looker and Metabase to identify bottlenecks, optimize inventory planning, and drive data-informed decisions. Developed ERP onboarding guides and streamlined internal workflows to support operational consistency.
Customer Experience Specialist
Tuft & Needle – Phoenix, AZ | Mar 2016 – Nov 2018
Provided direct support to customers while developing foundational insights that shaped broader CX initiatives. Helped lay the groundwork for future cross-departmental collaboration.
Account Manager
Yelp – Scottsdale, AZ | Aug 2015 – Mar 2016
Built and managed advertising relationships with local businesses, focusing on customer acquisition and campaign performance.
Lead Admissions Representative
Everest University – Phoenix, AZ | Apr 2013 – Aug 2015
Guided prospective students through the admissions process with a focus on transparency, empathy, and long-term success.
Sales Executive
PayPal – Chandler, AZ | Sep 2011 – Mar 2013
Developed and managed B2B sales pipelines while building strong customer relationships and closing high-value deals.
EDUCATION
Bachelor of Science – Public Administration
Minor in Business Administration
Northern Arizona University – Flagstaff, AZ
Graduated: December 2017
Graduated with a strong foundation in organizational leadership, public sector strategy, and business operations. Coursework emphasized strategic planning, ethical leadership, and data-driven decision-making—laying the groundwork for a career focused on scalable impact and cross-functional collaboration.
KEY ACHIEVEMENTS
- Launched an Inside Sales Program that generated $2M in first-year revenue, including new Guided Sales, Trade Sales, and Friends & Family channels.
- Designed and implemented automation tools that saved 8+ hours per week and increased operational visibility across departments.
- Scaled Amazon product catalog from 6 to 48 SKUs, while expanding manufacturer partnerships to meet growing demand.
- Reduced operational penalties by over $500K through proactive supply chain process improvements.
- Reimagined Black Friday fulfillment strategy, delivering the first peak season without exceeding SLAs.
- Built a packaging and product design crowdsourcing platform that generated over 100 ideas, driving engagement and reducing creative outsourcing costs.
- Mentored cross-functional teams and championed professional development initiatives across CX, Sales, and Supply Chain.
- Spearheaded inventory liquidation automation, cutting waste costs and improving supply chain efficiency.
- Active leadership in community impact, including roles with Mayo Clinic’s Patient Advisory Council and the Junior League of Phoenix.